SHIPPING INFO
Feel free to contact me if there is something you need more help with. Thanks for supporting hand made wearable natural art!
Shipping Details
I send orders out as fast as I can. Usually 1 day processing from California, USA.
There is a gift wrap option for purchase with a blank card/envelope included. I can write a message for you or leave it blank. I take pride in the presentation.
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I always send 3 day Priority shipping for quick delivery of your pendant piece with Tracking within the U.S. If you desire another shipment option - feel free to contact me prior purchase.
----- MAKE SURE YOUR SHIPPING INFO IS CORRECT AND COMPLETE -----
I am not obligated to refund or reship any items that do not make it to you due to an inaccurate or incomplete shipping address. Did you accidentally enter a wrong address? You might still have time if you catch it early. Look at the tracking number that I always provide with either USPS or UPS and you can possibly intercept it. If the package happens to come back to my shop because of this wrongfully inputed address, I will resend it to you if you pay the shipping again.
Buyers are responsible for all extra charges if applicable, such as duty or custom fees for international orders. All my items are carefully wrapped, boxed & sealed then packed in sturdy envelopes for protection.
INTERNATIONAL: Some international shipping takes longer than normal. About 5-10 days to get to through customs and 2 - 3 weeks from that point for overseas. I always try for the fastest route but once it's out of the states I cannot track it. If this is a major concern, we could organize a fed ex shipment. Fees are increased and vary. Just DM me and we'll figure it out for your particular situation.
Returns/Exchanges
I don't accept returns or exchanges
But please contact me if you have any problems with your order.
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Returns and exchange details
I can only refund on damaged items that were received in such a way. I practice the very best quality control & packaging upon sending them out. If there is an event where an item is received less than how it is pictured, please provide images of the issue. You can send an e-mail here by "contacting the owner" through the shop. I am not responsible for lost or stolen items during shipping.
If you wish to see a pendant in more detail than is pictured or an angle that is missing I'll be happy to send you an image if you message me. Otherwise it is accepted upon purchase that you agree with the visual information given.
I will do my best to get back to you within 48 hours if you message me.
By purchasing a pendant you agree to the layout of the design upon receiving it.
NOTE* These are natural organic pendants. Do not expose them to extreme heat (left in a car or left out in the elements for a long period of time) or sleep with them. These conditions raise the possibility of them being damaged. AwApendants is not required to replace the work under these circumstances.
FAQ
If requested - I can hold a necklace for you for 1 week max.
Any questions please feel free to contact me and I will try to get back to you within 24 hours - 2 days.
I am always happy to help where I can.
PLEASE NOTE that due to variations in computer screen resolutions, the colors as you view them at home may vary slightly -
not drastically ;) from the finished product.
